Frequently Asked Questions

This is my first time online. How do I order something?

We try to make online ordering as quick and clear as possible, but don't hesitate to call us at (877) 977-0956 if you have any questions while ordering.

How do I add or delete items from my completed order?

At Royal Essence Candles, we want you to be completely satisfied with your order. If you would like to make a change to your order after placing it, please email us or call (877) 977-0956 from 9 a.m. to 9 p.m. Central Time, and we will make changes to your order if it has not already been shipped.

How do I cancel my completed order?

If for some reason you need to change or cancel your order after you submit it, please e-mail us at: sales@recandles.com or call (877) 977-0956 from 9 a.m. to 9 p.m. Central Time.

Do you charge sales tax?

Sales tax is applicable to Texas residents only.

What is your policy regarding shipping?

Once your order has been poured and completed, you will receive notification that your order is being shipped. They should arrive within 5 to 7 business days of shipment. For an additional charge, we will be happy to ship using any one of the priority services through FedEx or UPS. Shipping and handling will be calculated automatically for online orders, and appear when you check out.

Is online ordering secure?

Yes! We employ technology called SSL (Secure Socket Layer) to ensure the highest level of security for your online transactions. All sensitive information (credit cards, phone numbers, addresses, etc.) is encrypted for transfer to our server. It won't be able to be intercepted and decrypted because the key resides only on our server.

What is my personal information used for?

Any information such as your address book and shopping lists are completely confidential. You will not be added to the Royal Essence Candles mailing list unless you place an order or request to be added to the mailing list.

Who do I contact if I'm having problems with your Web site?

Please let us know what kinds of problems you are having. E-mail us with your Web site question or comment and provide us with a complete description.

Does Recandles use "Cookies"?

Cookies are required to place an order at RECandles.com, but we only store enough information to process your order. If you decide to register with My Essence, we will try to make your shopping experience more customized by storing additional information. For instructions on turning on your cookies, please click here.